Terms for Service

I. Terms Overview

This Terms of Service is the general service agreement for the official website cozylay.com of COZYLAY LOUNGEWEAR TRADING LTD (hereinafter referred to as "we"), formulated in accordance with the EU Consumer Rights Directive, the General Data Protection Regulation (GDPR), and EU General Product Safety Regulations. These terms apply to all EU users who access this website, browse products, and place orders, regulating website use, transaction behavior, the rights and responsibilities of both parties, and legal constraints. By accessing this website and placing an order, the user voluntarily reads, understands, and agrees to all contents of these Terms of Service.

II. Website Usage Guidelines

• Users guarantee that they will comply with local EU laws and regulations when using this official website, and are prohibited from using this website to publish spam, malicious attacks, or illegal content;
• Malicious tampering with website data, hacking into the website system, mass web scraping to steal images and text, malicious order placement, and fake orders are prohibited;
• We have the right to maintain and upgrade the website system at any time. During this period, there may be temporary website inaccessibility or page lag. We shall not be liable for any indirect losses arising therefrom;
• We reserve the right to modify page layout, product arrangement, activity rules, and website functions at any time.

III. Product Information

• All images, sizes, materials, and colors of our pajamas and loungewear products are actual photographs and manual measurements, ensuring maximum consistency between the displayed content and the actual product.
• Due to differences in monitors and lighting, there may be slight visual variations in the actual color. This variation is not a quality issue.
• All products comply with EU textile safety standards, contain no prohibited or harmful chemicals, and meet EU requirements for everyday close-fitting wear.
• We reserve the right to optimize product stitching, accessories, and details without altering the overall product quality, without prior notification to consumers.

IV. Order and Payment Rules

• Placing an order constitutes a legal transaction contract between both parties. Placing an order signifies the user's confirmation of all details regarding the product style, size, price, and shipping terms.
• All order payments are based on the website's settlement amount. There are no hidden fees or additional charges.
• In case of system pricing errors or obvious pricing mistakes, we reserve the right to cancel the order and provide a full refund to the original payment method before shipment, without additional compensation.
• After payment, please do not change the payment purpose or remarks information without authorization. If you need to modify order information, please contact us via email for manual review.

V. User Responsibilities and Obligations

• Users must ensure that the personal information, shipping address, and contact information submitted are true, valid, legal, and compliant.
• Upon receiving the package, users must sign for and inspect it within a reasonable timeframe and must not maliciously retain the package for an extended period.
• It is prohibited to use our products for illegal resale, infringing commercial use, or unauthorized secondary processing.
• If a user engages in malicious returns, malicious negative reviews, false complaints, or malicious order-grabbing behavior, we reserve the right to terminate services, restrict order placement, and refuse subsequent transactions.

VI. Intellectual Property Statement

• All images, text, layouts, designs, and logos on this website are the intellectual property of COZYLAY LOUNGEWEAR TRADING LTD and are protected by EU copyright law.
• Without our written authorization, no individual or organization may reproduce, copy, misappropriate, or modify them for commercial use.
• Upon discovery of any infringement or misappropriation, we will pursue full legal liability in accordance with EU intellectual property regulations.

VII. Disclaimer

• We are not liable for delivery failures or lost packages caused by users providing incorrect addresses or contact information.
• For delays or lost packages caused by force majeure events such as changes in customs policies, international situations, natural disasters, pandemics, or flight cancellations, we will only assist in follow-up and will not provide additional compensation.
• Personal subjective preferences, differences in body fit, and slight color differences are not covered by after-sales quality claims.
• The respective third parties are responsible for any handling fees, delays, or damages caused by third-party payment platforms or logistics service providers.

VIII. Dispute Resolution and Governing Law

• These Terms of Service are governed by general EU consumer law and the laws and regulations of the company's place of registration;
• Transaction disputes should be resolved amicably through the official email address;
• If the negotiation fails, the dispute may be submitted to a local EU consumer dispute resolution body for arbitration;
• Any legal proceedings must be initiated within 12 months of the occurrence of the transaction dispute.

IX. Terms Updates and Contact Information

1. We reserve the right to revise these EU Terms of Service at any time. The revised content will be publicly posted on our website cozylay.com and will take effect immediately upon posting;

2. For service inquiries, order questions, or terms-related questions, please contact us via the official email address: flower@cozylay.com.