Shipping Policy

I. Terms and Conditions

This shipping and delivery term applies to all orders placed by COZYLAY LOUNGEWEAR TRADING LTD within the EU and is formulated in accordance with EU cross-border trade transport regulations. These terms clearly define order delivery cycles, transit times, delivery areas, logistics responsibilities, and delay handling rules, ensuring consumers have a clear understanding of cross-border delivery standards and achieving transparent logistics services.

II. Shipping Processing Time

• Order Preparation and Shipping Cycle: After order payment confirmation, our standard shipping processing time is 7-9 business days, completing the packaging, quality inspection, customs declaration, and warehousing processes.
• Shipping Delays: Shipping times will be reasonably delayed due to holidays, customs inspections, temporary inventory adjustments, or force majeure events. We will proactively inform users of the latest order status via email.
• Shipping Notification: After goods leave the warehouse, we will send the tracking number, transport carrier, and logistics tracking methods to our official email address for users to track their goods in real time.

III. Cross-border Transportation Time

• Standard Transportation Time: Delivery time within the EU is 20-40 calendar days, calculated from the date of customs clearance and departure from the port of origin.
• Explanation of Time Differences: Transportation time may fluctuate due to differences in EU member states, remote areas, and customs inspection schedules. Delivery times to remote countries and island regions will be automatically extended.
• Transportation Scope: This service covers legal delivery addresses within all EU member states. Delivery to remote restricted areas or areas without logistics coverage is not supported.

IV. Customs and Clearance Rules

• All loungewear and sleepwear products exported to the EU comply with EU textile compliance standards and provide formal customs clearance documents.
• Upon arrival at the EU destination, any applicable customs duties, VAT, and customs clearance fees will be borne by the recipient in accordance with local customs regulations.
• All costs incurred due to incorrect recipient information, refusal to sign, or non-cooperation with customs clearance resulting in delays or returns will be borne by the consumer.

V. Logistics Parcel Liability Definition

• Before Shipment: Before the goods leave the warehouse, we will bear full responsibility for any damage, missing items, or incorrect shipments.
• During Transportation: After the goods leave the warehouse, the logistics carrier will bear the responsibility for any delays, crushing damage, or loss during transportation. We will assist users in filing complaints and following up on claims.
• After Receipt: Once the parcel is normally signed for, and the outer packaging is intact, issues with the internal use will not be covered by logistics claims.

VI. Handling of Transportation Delays and Anomalies

• We will not be liable for compensation for transportation delays caused by force majeure events such as international logistics congestion, customs inspections, weather, or flight cancellations. However, we will continue to monitor the logistics status and notify users via email.
• If the logistics information for a parcel has not been updated for more than 45 days, users can initiate a verification request through our official email address. We will complete the logistics traceability investigation within 3 business days.
• For orders determined to be lost by the logistics company, users can choose to have the parcel resent free of charge or receive a full refund.

VII. Delivery Notes

• Please accurately fill in the recipient's name, valid contact email address, and detailed delivery address when placing your order to avoid delivery failure due to incorrect information;
• When the package arrives at local customs, please cooperate with customs to complete customs clearance and verification to avoid prolonged storage fees;
• Unconditional changes to the delivery address are not supported. Any transit fees incurred from changing the address after the goods have left the warehouse will be borne by the buyer.

VIII. Policy Updates and Contact Information

1. We reserve the right to modify these shipping terms. Any adjustments will be published on the cozylay.com website and will take effect immediately upon publication;

2. For logistics tracking, package abnormalities, and shipping inquiries, please contact our official email address: flower@cozylay.com.